Legal
These terms describe the responsibilities of Real Edu and the schools that rely on our platform. Please review them carefully.
By accessing Real Edu you agree to these Terms of Service and our Privacy Policy. Schools enter into this agreement on behalf of their authorised users including staff, learners, and guardians. This agreement becomes effective upon account creation and continues until terminated by either party.
We provide secure portals for administrators, educators, learners, and families. You are responsible for maintaining user permissions, safeguarding credentials, and ensuring that access is granted only to authorised individuals. Each institution must designate administrators who control access and manage permissions.
Real Edu processes information on your behalf. You retain ownership of student and institutional data while granting us the right to host, back up, and process it to deliver the service. We apply encryption at rest and in transit and follow industry best practices for data protection. You grant us a limited, non-exclusive license to use your data solely for service provision.
Users may not misuse the platform, attempt unauthorised access, or run activities that disrupt service for others. Prohibited activities include: attempting to access other tenants' data, reverse engineering the software, distributing malware, using the platform for unlawful purposes, or violating intellectual property rights. We reserve the right to suspend accounts that breach these rules or compromise security.
Paid subscriptions are billed according to the package you select. Fees are due based on the chosen billing cycle (monthly or annually). Renewals occur automatically unless cancelled in writing at least 7 days before the renewal date. All fees are non-refundable except as required by law. Price changes will be communicated 30 days in advance.
We continuously improve Real Edu and may deploy updates without notice. We aim for 99.5% uptime but provide the service on an "as-is" basis without warranties of any kind, express or implied. Planned maintenance will be communicated in advance where possible. We are not responsible for downtime caused by factors beyond our control.
Real Edu is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the platform. Our total liability under these terms is limited to the fees paid for the service in the preceding twelve months. Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
Real Edu retains all rights, title, and interest in the platform, including all software, code, designs, trademarks, documentation, and related intellectual property. You may not copy, modify, distribute, sell, or lease any part of our services or software. You retain all rights to your institutional data and content uploaded to the platform.
You agree to indemnify, defend, and hold harmless Real Edu, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the platform, (b) your violation of these terms, (c) your violation of any rights of another party, or (d) any content you submit through the platform.
Either party may terminate this agreement with 30 days' written notice. We reserve the right to suspend or terminate accounts immediately for: non-payment beyond 15 days, material breach of these terms, fraudulent activity, or activities that threaten platform security. Upon termination, you may export your data within 30 days. After this period, we may delete your data in accordance with our retention policies.
Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
These terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of the platform shall be resolved exclusively in the courts of Johannesburg, South Africa. You consent to the personal jurisdiction of these courts.
We may modify these terms from time to time. Material changes will be communicated via email to your registered address at least 30 days before taking effect. Continued use of the platform after changes become effective constitutes acceptance of the modified terms. If you do not agree to the changes, you may terminate your account.
For questions regarding these terms please reach out to support@xofreal.com. We will review requests promptly. Legal notices must be sent to: XofReal (Pty) Ltd, Legal Department, support@xofreal.com.
Last updated: 2025